Our response to COVID-19
For Pandora, the health and safety of our customers and staff is our top priority. We are closely monitoring the developments of COVID-19 (coronavirus) and are following guidelines from the Government and relevant health authorities.
To keep our customers, staff and communities safe, we conduct frequent and extensive cleaning in-store with special attention paid to touchable surfaces, such as door handles, counters, presentation trays and displays. We have also made the decision to temporarily suspend all complimentary cleaning services, including hand-polishing, which will resume at a later date.
To assist customers impacted by isolation in relation to COVID-19, we are also temporarily extending the eligibility period for returns and exchanges due to change of mind to 45 days from the date of purchase. This extension will be offered in Pandora Concept stores and online.
To ensure a shopping experience that is safe for everyone, we kindly ask you to observe the following:
- Please keep at least one metre away from other visitors and staff in the store.
- Please be patient if we limit the amount of visitors allowed in the store at one time.
- Feel free to use the hand sanitiser that we have made available for customers and staff.
- Please refrain from trying on jewellery unless you are certain you will purchase it. If you do try on jewellery, please let one of our staff know.
- For your reassurance, all of our jewellery will be packaged in clear plastic bags inside our signature white boxes to limit the amount of contact.
- Please be assured that any products returned or exchanged will not be resold during this time.
If any stores are required to close, we will update this page, our store locator and Google listings to reflect the closure.
Please note that the below stores are temporarily closed:
Pandora Bondi Junction
Pandora Castle Towers
Pandora Chatswood Westfield
Pandora Erina Fair
Pandora Mt Druitt
Pandora Pitt Street
Pandora Rouse Hill
Pandora Top Ryde
Pandora Wagga Wagga
Pandora Warringah Mall
Pandora Wetherill Park
Pandora Wollongong Central
Pandora World Square
Pandora Airport West
Pandora Bourke Street
Pandora Forest Hill
Pandora Knox City
Pandora Little Collins
Pandora Melbourne Emporium
Pandora Plenty Valley
Pandora The Glen
Pandora Brisbane Myer Centre
Pandora Mt Ommaney
Pandora Pacific Fair
Pandora Queen Street
Pandora Sunshine Plaza
Pandora Townsville Willows
Pandora Canberra Centre
Pandora Midland Gate
Pandora Eastlands Rosny Park
In line with current Australian Government regulations, the remainder of our stores currently remain open. However, we recommend checking our store locator and Google listings to make sure you're up-to-date with our latest trading hours, as changes are likely during this time. Please note, there is the potential for a delay in the updated trading hours being displayed, so we recommend calling ahead to confirm your nearest store's trading hours.
Our online store will remain open during this time and we will work to ensure our customers receive orders with minimum disruption. For your reassurance, all of our jewellery will be packaged in a plastic bag inside our anti-tarnish pouches, free from contact.
To ensure your package arrives safely, we typically require signature upon delivery or collection. However, Australia Post will no longer require a signature upon delivery or collection. Whether your package is delivered by a driver or postie to the door or you collect it from your local Post Office, an Australia Post staff member will record your name and sign on your behalf. You will still need to be present for this to occur.
Once again, we thank you for your understanding during this time.