Cleaning instructions

From Pandora Moments to Pandora Me and Pandora Reflexions, the cleaning instructions below cover all Pandora jewellery concepts and collections. Choose the care instructions that match your jewellery's metal and types of embellishments.

How often should you clean jewellery?

We recommend having your Pandora jewellery pieces checked by a jeweller once a year. If you'd like to have your Pandora jewellery professionally cleaned, we recommend visiting your local Pandora Concept store to take advantage of our complimentary cleaning service. You can also head in-store to have your stone settings checked.

How to clean and maintain your Pandora jewellery

Polish your Pandora jewellery frequently with a soft polishing cloth to maintain their shine. Buff your sterling silver pieces with the white side of the polishing cloth – it's infused with a gentle cleaning solution that’s specifically formulated for our signature metal. For plated metals, such as 14k rose gold-plated and 14k gold-plated, use the untreated pink side of the polishing cloth. You can use the approved Pandora Care Kit to clean Pandora rings, bracelets, charms, necklaces, pendants and earrings. Before using the kit, check the instructions for individual stone care on the corresponding page of this jewellery guide to make sure you care for any extra materials on your piece in the recommended way. When using Pandora’s mild cleaning solution, leave jewellery to soak for approximately two minutes and then follow the instructions for polishing. Don’t use toothpaste or harsh abrasive products when cleaning it and avoid using ultrasonic cleaners, which may cause damage.

Why does jewellery tarnish?

When silver is exposed to air over a longer period of time, it's likely to oxidise and turn a darker colour. Don’t worry though, this is absolutely normal. To restore its original look, just use the Pandora Care Kit to make your favourite pieces bright and shiny again. Simply place your ring, bracelet, necklace, earrings or charm in the gentle cleaning solution for a few minutes and after you take it out, use the small brush to loosen any dirt. Next, dry and buff it with the white side of the polishing cloth – it's infused with a gentle cleaning solution that’s specifically formulated for sterling silver. For plated metals, such as 14k rose gold-plated and 14k gold-plated, use the untreated side of the polishing cloth. That’s it! Your Pandora jewellery will look just like new.

How to store your Pandora jewellery

A polishing cloth won’t remove scratches, so it’s important to protect your Pandora too. Store them separately in a tarnish-resistant jewellery box or pouch and keep away from abrasive surfaces.

Remove your jewellery prior to swimming, bathing and other sporting/physical activities and limit contact with make-up, creams, perfume and lotions. Try to keep your jewellery away from extreme temperatures, such as direct sunlight, extreme cold and dampness.

Where to buy your Pandora Care Kit

Our cleaning set is available both in-store and online, so just remember to buy it next time you’re purchasing your new styles. Also remember that with Pandora’s Care Kit, you can clean all types of jewellery and metals with or without stones, man-made crystals, enamel and pearls.

Pandora Care Kit

Use the Pandora Care Kit to clean your Pandora jewellery. Care instructions are included in the kit but if in doubt, seek professional advice from your nearest Pandora store or a local jeweller prior to cleaning.