Back to Warranty Information




If you believe your genuine Pandora item is faulty, please visit: Pandora Warranty and Consumer Law for information about Pandora’s voluntary warranty and general information about your rights under Australian Consumer Law.

Where to make your warranty claim depends on where you purchased your Pandora items.


To make a warranty claim, please, at your cost, take your items and proof of purchase to:


Store of Purchase Where to make your Warranty Claim
Pandora Concept Store Any Pandora Concept Store
Online Store Online Store (contact for free returns label) or any Pandora Concept Store.
DFO Outlets and Duty Free Airport Locations Original store of purchase
Pandora Authorised Retailer Original store of purchase


Discuss your concern with the store.  

Store locations are available online at

Note: Concept Stores only sell Pandora items. Authorised Retailers sell Pandora items and other brands. 

Please retain your proof of purchase to assist with your warranty claim.


If you cannot return items to the store, if you received your item as a gift, or for assistance or questions about how or where to make a warranty claim, please submit an online enquiry via form and our customer service team will assist you. Alternatively you can speak to our customer service team during business hours by calling 1800 313 554.