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ONLINE ENGRAVING TERMS AND CONDITIONS

Please read these terms and conditions carefully.

By placing the order, you accept the terms and conditions of our jewellery customisation service, and agree to not use any profanities or any design, trademarks, copyrights, or any other kind of intellectual property assests owned and/or protected by a third party. 

 

ENGRAVING FEE 2025

Engraving Fee AU$20 for Non-Club Members and AU$10 for Club Members. Terms and Conditions apply*

TERMS AND CONDITIONS

  • Engraving service fee pricing update available from 3rd April 2025, until further notice.
  • Engraving service available in selected stores and online in Australia and New Zealand.
  • Selected Pandora engravable products can be engraved for AU $20 for Non-Club Members and AU $10 for Pandora Club Members.
  • To receive Club Member pricing for Engraving service online, customers must be logged into their Pandora Club account at checkout, with eligible Engraving product in cart.
  • To receive Club Member pricing for Engraving service instore, customers must ensure transaction is linked to Club Account in transaction.
  • Engraving service available from now until further notice.
  • Engraving is only applicable to Pandora engravable products.
  • Engraving service is available Online and at participating Pandora Concept Stores only.
  • Pandora’s Change of Mind Policy does not apply to engraved products. All engraved items are considered final sale and cannot be returned or exchanged unless faulty.
  • Pandora is not liable for errors that are the result of customer customization.
  • If your engraved product(s) are faulty, please reach out to our Customer Experience team here for further support.
  • All Online engraving services will incur an additional 1 business day to expected shipment date.
  • Pandora reserves the right to refuse any engraving order that, in Pandora’s discretion may contain profanities, may be deemed offensive, or may infringe intellectual property of a third party.
  • Promotional offers including the Pandora Club Birthday, Anniversary, and Welcome discount will not apply to Engraving fee.
  • For Change of Mind Returns, applicable refunds provided will reflect the purchase price of the item as displayed on the receipt.
  • Pandora’s Change of Mind, Returns & Refunds Policy applies and is in addition to your rights under Australian Consumer Law.