Back to Customer Support Centre

Change of Mind Returns


How to return or exchange Items bought in store if you have changed your mind

If you purchased from a Pandora concept store and then change your mind within 30 days of purchase (currently extended to 45 days), you can return or exchange your genuine Pandora items that are in a saleable condition (unworn, unused, undamaged and as sold) in accordance with Pandora’s Change of mind and refund policy which can be viewed at Change of Mind Returns and Exchanges Policy  

To return or exchange your item/s, please visit any Pandora concept store within 30 days of purchase (currently extended to 45 days) with the item/s you would like to return because you have changed your mind and your proof of purchase or gift receipt.

Applicable refunds will be processed in the same tender as the original transaction. A credit card payment can only be refunded back onto the same credit card, Afterpay purchases will be refunded by Afterpay and purchases made using Gift Cards or e-Gift Cards will be reimbursed onto a Gift Card.  Items purchased in store using Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit Payment processing is beyond our control and it may take up to 7 further business days for the funds to appear in your account.

Pandora stockists may have their own change of mind returns and exchanges policy. If you purchased from a Pandora stockist and would like to return or exchange an item, please contact your store of purchase to find out more.

If you believe your genuine Pandora items are faulty you may be eligible for a refund, repair, or replacement (as applicable) under the terms of Pandora’s voluntary warranty provided with your purchase or under the Australian Consumer Law.


For information about Pandora’s warranty and general information about your rights under Australian Consumer Law, please visit: Pandora Warranty and Consumer Law  

For further assistance, please visit your local Pandora Concept Store or submit an enquiry via our online form at