PANDORA jewellery Returns and Exchanges | PANDORA eSTORE PANDORA jewellery Returns and Exchanges | PANDORA eSTORE

PANDORA AUSTRALIA CHANGE OF MIND & REFUND POLICY

 

 

Please refer to the policy relevant to where you purchased your PANDORA jewellery from:

 

 

Read the change of mind and refund policy for purchases made online via au.pandora.net 

 

Read the change of mind and refund policy for purchases made in PANDORA Concept stores

 

Independent jewellery stores that sell PANDORA jewellery will have their own exchange policy for change of mind which may be different from that set out below.  If you did not purchase from the Pandora Online Store or a PANDORA concept store then contact your retailer for further information. 

 

These policies only apply in Australia and may not be available in other international markets. You have additional rights under the Australian Consumer Law that are not limited by this policy. For further information please visit the ACCC website

 

 

Change of Mind and Refund Policy for purchases made online via au.pandora.net

PANDORA Online Change of Mind Policy

As a goodwill gesture, we have a 30 day return and refund policy for unused and undamaged Products if you change your mind and return them, at your cost, within 30 days of delivery with a valid proof of purchase.  This policy only applies to Products purchased on the PANDORA Online Store at au.pandora.net.  It is offered in Australia and may not be available in other international markets.  Independent jewellery stores that sell PANDORA jewellery will have their own exchange policy for change of mind which may be different from that set out above.  If you did not purchase from the Pandora Online Store then contact your retailer for further information.  You have additional rights under the Australian Consumer Law that are not limited by this policy.

In addition to your rights under the Australian Consumer Law and subject to the conditions set out below, if for any reason you change your mind and no longer want the Products, you can return any unused and undamaged Product purchased from the PANDORA Online Store to the location notified by PANDORA within 30 days of delivery for a refund.   You must pay your own shipping and transport costs.  Your legal rights in respect of defective goods are unaffected.   If you wish to return the Products you will need to telephone the PANDORA Customer Support Centre (see clause 17 for contact details) or complete Pandora’s online return request form.

If you do not return the Products within 30 days of delivery or do not have proof of purchase, PANDORA may refuse to give you a refund.  If you return any Products in a used or damaged condition, PANDORA may deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the Products, which might be 100% of the purchase price.

Once PANDORA has received and validated your returned Products, PANDORA will send you an email to confirm the validation.  Your refund will then be processed by PANDORA and confirmed to you by email.

Gift with Purchase

If you received a gift with the purchase of your Product and wish to return the gift or product for a refund, both the gift and the Product must be returned unless the total value of the Products not returned and purchased as part of the same transaction is equal to or greater than the amount that you were required to spend in order to be eligible for the gift.   Please refer to individual Gift with Purchase Terms and Conditions.

Gift with purchase promotional offers are:

  • only available during the promotion period specified and while the stock is available;
  • limited to one gift per customer;
  • not valid in conjunction with any other promotional offer; and
  • exclude sale items. 

When you order Products as part of a gift with purchase promotion you will be required to confirm your acceptance of any applicable and additional Gift with Purchase Terms and Conditions that may apply to the promotion at the time of placing your order.  If applicable such terms and conditions will form part of these Sales Terms.

 

Change of Mind and Refund Policy for purchases made in PANDORA concept stores

 

PANDORA Concept Store Change of Mind Policy

If you change your mind on your purchase, PANDORA will happily offer you an exchange or PANDORA gift card, within 14 days of purchase providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian Concept Store
  • The item is in “as new” condition (unworn, unused and as sold)

Unfortunately we are unable to offer refunds on change of mind purchases.

 

Please retain your receipt as proof of purchase.

 

Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com

 

PANDORA Concept Store Refund Policy

 

You can choose between a refund, exchange or repair, if your item exhibits a genuine fault or is not as described providing that;

  • The item is a genuine PANDORA item
  • The item was purchased in an Australian Concept Store

Full warranty information can be found in the PANDORA Authenticity Card, provided with your purchase.

 

Items purchased via Afterpay may only be exchanged or returned at the original store of purchase. For full terms & conditions please visit www.afterpay.com

 

Items purchased via Layby may only be exchanged or returned at the original store of purchase.