Back to Returns and Exchange




If your new purchase is not suitable, we offer the below returns and exchange policy. This change of mind policy only applies in Australia and may not be available for other international markets. If you believe your items are faulty, you have additional rights under the Australian Consumer Law or Pandora Warranty and Consumer Law that are not limited to this policy. 


  Purchase made with Credit Card online Purchases made with Paypal/ ApplePay online Purchases made with Afterpay online Purchases made with Physical or E-Gift Card online
I want to return online YES YES YES YES (refund via gift card)
I want to return instore YES YES (exchange only) NO YES (refund via gift card)



Independent jewellery stores that sell Pandora jewellery will have their own returns and exchange policy which may be different from that set out below.  If you did not purchase from the Pandora Online Store or a Pandora concept store please contact the individual retailer for further information. 







If you change your mind, items excluding any Pandora Gift Card and engraved item may be returned for a refund or exchange if:

•    Within 30 days of purchase
•    You have proof of purchase* 
•    Items are genuine Pandora Items
•    Items were purchased in an Australian Concept store**
•    Items are in saleable condition (unworn, unused, undamaged, and as sold)


*Proof of purchase in the form of a gift receipt, will be eligible for an exchange, or refund onto a Pandora Gift Card. 
**Items purchased at Pandora Outlet Stores may only be returned to the original store of purchase.


Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is not available, you will have a choice of a refund onto a Pandora Gift Card or a product exchange.


ALIPAY AND WECHAT PAY PURCHASES: Items purchased in store using Alipay or WeChat Pay may only be exchanged or returned at the original store of purchase. 


AFTERPAY PURCHASES: Items purchased online using Afterpay may only be returned by post directly to Pandora’s online store by simply filling out the returns form found here or email us via [email protected].
Items purchased in store using Afterpay may be exchanged or returned at any Pandora store with one exception. Afterpay purchases at DFO Homebush and DFO South Wharf must be returned to the store of purchase.


•    Items purchased online (excluding Afterpay) may be returned in any Australian Pandora Concept stores or directly through Pandora’s online store. Please visit for full online store terms and conditions. 
•    If you have purchased online using Apple Pay or PayPal, we will gladly offer you a Pandora Gift Card or a product exchange if you change your mind. We regret that our Pandora Concept stores are unable to process a refund for Apple Pay or PayPal. 
•    If you have purchased in store using an Ultimate Style Gift Card, we will gladly offer you a Pandora Gift Card or a product exchange if you change your mind. 


Pandora does not offer exchanges or refunds for Pandora Gift Cards or engraved products if you change your mind and later decide you don’t like or want them. Our change of mind policy does not apply to Pandora Gift Cards or engraved products.

If you believe your items are faulty, you may be eligible for a refund or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Australian Consumer Law. 


Pandora does not provide repair facilities or spare parts, or offer any repair to any Pandora product. Pandora will offer a replacement or refund for genuine Pandora items exhibiting a manufacturing defect during the Warranty Period subject to certain conditions and exclusions. If you have purchased a genuine Pandora item which is defective, you can choose to have it repaired elsewhere during the Warranty Period and Pandora will pay you reasonable costs of the repair.


You have other rights and remedies under the Australian Consumer Law. Pandora’s Warranty is provided in addition to your rights under the Australian Consumer Law and does not exclude, limit or override your rights under that law.


For full terms and conditions, please visit