We aim to process and dispatch all online orders within 1-2 business days of receipt.
Please note that the dispatch time is separate from the estimated delivery times provided below.
For orders with engraving services, please allow an additional business day for processing. See our T&Cs here for more details.
| Shipping Method | Cost $AUD |
Delivery Timeframes (excludes 1-2 business days to process and dispatch) |
||
|---|---|---|---|---|
| Metro | Regional | Remote | ||
| Standard Australia Post | $9.95 FREE for orders over $120+ |
2-4 business days | 3-5 business days | 5-7 business days |
| Express Australia Post | $14.95 FREE for all Lab-Grown Diamonds by Pandora purchases |
1-2 business days | 2-4 business days | 4-10 business days |
| Physical Gift Cards | $5.00 | 5-7 business days | 7-14 business days | |
| eGift Cards | FREE | 1 business day | ||
| Click and Collect | FREE | Ready same day for orders placed before 1PM | Not available | |
Please note: Click and Collect, Physical Gift Cards, and eGift Cards do not contribute towards the $120+ spend threshold required to qualify for free standard shipping.
To manage your Pandora deliveries, we recommend registering with MyPost by Australia Post. With a free MyPost account, you can track and redirect your parcels through the MyPost app, email, or SMS.
For added convenience, MyPost Safe Drop allows you to request delivery to a safe place at your designated address. Please note, however, that some address types may not be eligible for this service. For more details on MyPost, visit Australia Post MyPost.
If you have any questions regarding your delivery status, please contact our Customer Experience team at [email protected]. Once an order has been placed, changes or cancellations may not be possible.
DISPATCH TIMES
We strive to process and dispatch all online orders within 1-2 business days of placement.
Once your order has been dispatched, you'll receive a shipment confirmation email with a tracking number. Please remember that business days exclude Saturdays, Sundays, and Public Holidays.
For orders with engraving services, please allow an additional business day for processing. See our T&Cs for more information.
During peak periods—such as sales, public holidays, and the days following public holidays—dispatch times may be extended.
ORDER PACKAGING
In line with our sustainability commitments, Sustainable Packaging will be the default shipping option for all Pandora online orders. This option consolidates multiple items into a single box without gift bags or gift notes.
Alternatively, you may select FREE gift packaging at checkout. If chosen, each item will be individually placed in a signature Pandora box, accompanied by a gift bag and a printed gift message.
Our gift packaging includes:
- An individual jewelry box
- A 100% recyclable gift bag
- A personalized printed gift message
For an elevated presentation, you can purchase Premium Pink or White Gift Packaging for A$9.95. This option includes a gift bag, tissue paper, and a gift note. The box accommodates up to 2 bracelet boxes or 4 charm boxes; however, products will not be pre-packaged inside the gift box for delivery.
For more details, please visit Pandora Gift Packaging.