|Standard Australia Post
FREE for orders over $120*
$8.95 for orders under $120*
|3-7 business days
||7-12 business days
||10-15 business days
|Express Australia Post
FREE for all Lab-Grown Diamonds by Pandora purchases
|1-2 business days
||2-4 business days
||4-10 business days
|Physical Gift Cards
||5-7 business days
||7-14 business days
||1 business day
|Click and Collect
||Ready same day for orders placed before 1PM
*Click & Collect, Physical Gift Cards, and eGift Cards items do not count towards the $120+ spend threshold to qualify for free standard shipping.
If you are not at home at time of delivery for:
- Parcels sent via Standard or Express shipment methods, your parcel will be sent to your closest local Post Office for collection. Please bring along a valid photo identification to collect your parcel. We recommend ordering with the same email address as your MyPost account to track your parcel via the AusPost app, email or SMS.
- Please be advised Pandora does not ship to P.O Boxes or Parcel lockers as we require signatures for all of our deliveries.
If you have any questions about your parcel delivery status, please contact our Customer Experience team via [email protected]. Please note that once an order has been placed, we may not be able to edit your order details or cancel your order.
We aim to process and dispatch all online orders within 1-2 business days from the order being placed. Once your order has been dispatched, you will receive an emailed shipment confirmation with a tracking number. Please note that business days do not count Saturdays, Sundays, or any Public Holidays.
During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.
As part of our sustainability commitments, all online orders will be sustainably packaged together within one jewellery box unless individual gift packaging is selected.
For gifting purposes, you may select individual gift packaging in the checkout. Your gifts will be individually placed in our signature Pandora box with a gift bag and printed gift message, all for A$1.00 per gift. We recommend that you include your name in your gift message so that your recipient is informed of the sender.
Our gift packaging includes:
• An individual jewellery box
• 100% recyclable gift bag
• A personalised printed gift message