Whilst we strive to process your order and ship as quickly as possible, we unfortunately have no influence on external providers' delayed delivery times.
As an online customer, you have the option of standard or express shipping. Gift cards are only shipped via standard shipping and are not tracked. Costs and estimated delivery timeframes are outlined below:
||Dispatched from Warehouse
||Estimated Delivery Time
||$8.95 - or free for all orders over $120
||Within 3 business days
3-10 business days (metro and east coast), up to 17 days for regional areas due to COVID-19 restrictions.
||Next Business Day (if order is placed by 1pm)
||1-6 business days (metro and east coast), up to 8 days for regional areas due to COVID-19 restrictions.
|Standard - Gift Cards
||Up to 5 business days during COVID-19 restrictions
||3-8 business days (metro and east coast), up to 11 business days from date of shipment, for regional areas during COVID-19 restrictions.
Delivery time depends on the delivery address and whether you select standard or express post. As our orders go with Australia Post, we are unable to make any guarantees as to expected delivery time-frames.
Please note, there may be up to 5 days delay for standard shipping and up to 2 days delay for express shipping due to COVID-19 restrictions.
A signature is required on delivery for all Pandora orders. If you are not home when your parcel is delivered, a postal pick up card will be left for you. You will need to take it in to the post office stated on the card and provide identification to collect your parcel.
If your order is overdue, or your street address is not serviced by a local postal service, please contact our Consumer Experience team at aunzsupport.pandora.net or on 1800 313 554 Monday to Friday 9am-5pm AEST.
View Australia Post updates here: https://auspost.com.au/about-us/news-media/important-updates