Shipping Options and Estimated Delivery Times
Please note: We are experiencing shipping delays due to lockdowns in NSW, ACT and VIC with high volumes of orders impacting the Australia Post network. Due to this, you may experience delays of up to 7 business days for standard shipping and 4 business days for express shipping. We apologise for any inconvenience caused.
To learn more about Australia Post domestic delays, read more here.
Whilst we strive to process your order and ship as quickly as possible, we unfortunately have no influence on external providers' delayed delivery times.
Click & Collect items do not count towards the $120+ spend threshold to qualify for free standard shipping.
As an online customer, you have the option of standard or express shipping. Gift cards are only shipped via standard shipping and are not tracked. Costs and estimated delivery timeframes are outlined below:
||Dispatched from Warehouse
||Estimated Delivery Time
||$8.95 - Or FREE for all ship to home items $120 or over
||Within 72 hours on business days.
3-7 business days (metro and east coast), up to 12 days for regional areas.
||Same Business Day (if order is placed by 2pm AEST). Next business day after 2pm.
||1-3 business days (metro and east coast), up to 5 days for regional areas.
|Standard - Physical Gift Cards
||Up to 5 business days.
||3-7 business days (metro and east coast), up to 12 business days from date of shipment, for regional areas.
A signature is required on delivery for all Pandora orders. If you are not home when your parcel is delivered, a postal pick up card will be left for you. You will need to take it in to the post office stated on the card and provide identification to collect your parcel.
If your order is overdue, or your street address is not serviced by a local postal service, please contact our Consumer Experience team at aunzsupport.pandora.net or on 1800 313 554 Monday to Friday 9am-5pm AEST.
View Australia Post updates here: https://auspost.com.au/about-us/news-media/important-updates