PAYMENT TYPES ACCEPTED ONLINE
The Australian Pandora Online Store (au.pandora.net) accepts the following payment types: Fraud Screening If after 24 hours, you continue to experience any further delay with your confirmation, please submit an enquiry via the Customer Support Centre at aunzsupport.pandora.net Pending or duplicate charges Please be advised, we will only place an authorised hold on the total amount of your order once placed, and will only capture the payments once your order has been collected or shipped. Any items that are out of stock or cancelled at the time of shipping will reflect in the total amount captured. The pending charge, or authorised hold, will automatically drop back into your account in 7-10 business days.
Split Payments Ultimate Her Gift Cards are processed like you would any Credit Card, therefore split payments cannot be processed via our Online Store. You may visit your nearest Pandora Concept Store if split payments are required.
Restrictions on Purchasing Gift Cards Declined Payments
FAQ
Q. I'm experiencing issues with my payment. What should I do? A: If you encounter payment problems, we recommend checking the following:
3D Secure (also known as Verified by Visa, MasterCard SecureCode) is an additional layer of security for online credit and debit card transactions. It's designed to protect you from unauthorized use of your card. When making a payment at Pandora, you may be prompted to enter a one-time code or password, which you'll receive via SMS or email or app notification from your card-issuing bank. This extra step adds an additional layer of security to your online transactions and helps prevent unauthorised usage of card.
Q. What should I do if I encounter issues with 3D Secure during payment? A: If you experience issues with 3D Secure during your payment, please ensure that you have registered your card for this service with your issuing bank. You may need to contact your bank for assistance in troubleshooting 3D Secure for your card.
Q. I see an unfamiliar charge on my credit card statement from Pandora. What should I do? A: If you notice a charge on your credit card statement that you don't recognize, please take the following steps: Verify whether the charge is associated with a recent purchase you made in Pandora.
A: We do not facilitate changes to the refund account or card. The refund will be processed to the original payment method used for the purchase.
Q: Why did my payment is not successful even though I have sufficient funds? A: Order failures can occur for various reasons, including incorrect details such as the card number, CVV, or expiry date, or it's possible that your card may have specific restrictions that caused the transaction to be declined. If your order fails even though you have sufficient funds, please consider trying an alternative card or payment method, or contact our Customer Service team for further assistance.
Q: How many days it will take to get my refund? A: The refund process will be initiated once we receive the products in good condition. It typically takes 7 to 10 business days for the refund to be credited to your original payment method. |